Contact information

Have a question about your order or the Velora Align™ Ergonomic Memory Foam Cervical Pillow? Our customer support team is here to help.

Customer Support

Business Name: Verona Group
Email: verona@veronagroupapp.com

Customer Service

For questions about:

  • Orders and order status

  • Shipping and delivery

  • Returns and refunds

  • Product information

  • Damaged or incorrect items

  • General enquiries

Please contact us by email and include your order number if you have already placed an order.

Response Time

We aim to respond to customer enquiries within 24–48 business hours.

Please note that response times may be longer during weekends, public holidays, major promotions, or periods of high enquiry volume.

Important

For return or refund requests, please contact us before sending any product back. Our team will provide the appropriate return instructions if your request is eligible.

We appreciate your support and look forward to assisting you.

Verona Group