Shipping Policy

Last updated: August 17, 2026

At Verona Group, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders for the Velora Align™ Ergonomic Memory Foam Cervical Pillow are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing may take longer than usual.

Once your order has been shipped, you will receive shipping information or tracking details when available.

2. Delivery Times

Estimated delivery times may vary depending on your destination and shipping method.

Estimated delivery timeframe: 7–15 business days.

Please note that delivery estimates are not guaranteed. Actual delivery times may be affected by the shipping carrier, destination, customs processing, weather, holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotions such as free shipping or discounted shipping.

Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number.

Tracking information may take some time to become available after the package has been handed to the carrier.

You can use our Track Your Order page to check the status of your shipment when tracking information is available.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice that your shipping information is incorrect.

Once an order has been processed or shipped, we may not be able to change the delivery address.

If an order is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping charges may apply if you request reshipment.

Any refund may also be reduced by shipping, return-to-sender, or other costs incurred by us, where permitted by applicable law.

6. Delayed Packages

Occasionally, shipments may take longer than the estimated delivery timeframe.

Delays may occur because of:

• Shipping carrier delays

• Customs processing

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Transportation disruptions

• Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for a refund or cancellation.

If your package appears to be delayed, please contact us and we will do our best to assist you.

7. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the relevant delivery carrier.

If you still cannot locate the package, contact us so we can assist where possible.

We may request information or documentation from the shipping carrier before determining the appropriate resolution.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact us as soon as possible with:

• Your order number

• Photographs of the damaged package

• Photographs of the product

• A description of the damage

We will review the situation and determine the appropriate resolution.

9. International Orders and Customs

For international orders, packages may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their destination country.

Customs processing may also cause additional delivery delays.

Verona Group does not control customs processing times.

10. Refused Deliveries

If you refuse delivery or choose not to accept a package, the shipment may be returned to the sender.

Any refund, if applicable, may be reduced by shipping, return shipping, handling, customs, or other costs incurred by us, where permitted by applicable law.

11. Shipping Restrictions

We reserve the right to restrict or refuse shipping to certain locations where delivery is unavailable, unreliable, or otherwise impractical.

If we are unable to fulfill an order because shipping to the selected destination is unavailable, we will contact you regarding the available options.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions about shipping or your order, please contact us through our Contact Us page.

Verona Group

Thank you for choosing Verona Group.