Refund policy

We hope you and your little photographer love your purchase from Verona Haven. If there is a problem with your order, please contact us and we'll be happy to review it.

Returns
You may request a return within 7 days of receiving your order.

To be eligible for a return, the camera must be unused, in its original condition, and returned with its original packaging and included accessories.

Please contact us before returning any item so we can provide return instructions. Items returned without contacting us first may not be accepted.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your camera arrives damaged, defective, or you receive the wrong item/design, contact us as soon as possible.

Please provide your order number and clear photos or video showing the issue so we can review it and assist you.

Non-Returnable Items
We may be unable to accept returns for products that have been used, damaged after delivery, are missing accessories or packaging, or are returned outside the return period, except where required by applicable law.

Change of Mind
If you change your mind, please contact us within the 7-day return period. Approved change-of-mind returns must meet the return conditions above. Return shipping costs are the customer's responsibility, unless the item is defective, damaged, or incorrect.

Refunds
Once your return is received and inspected, we'll let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us
For any return, refund, damaged-item, or order questions, please contact us through our Contact Us page.

Verona Haven